Chase Bank problems and Chase Bank complaints are nothing new. A quick search shows that there are literally thousands of chase bank consumer problems and complaints. Granted every multi-billion dollar corporation will receive its share of consumer complaints, especially when its a bank, money lender, credit card loaner, or mortgage holder. However, it appears Chase may have crossed the line when it comes to being heartless to my friend Anthony’s situation. Anthony’s son is dying of a rare medical condition (help Simon), and Chase refused to work with Anthony- a middle-class working man- with load modification. Anthony had many conversations with a Chase customer service operator, but the man simply follows computer instructions. Anthony is well-versed with the government programs to help homeowners and was asking for an exception to the rule. He was rejected, and now his son may die.
Since this website gets well over 1,500 hits a day on average, and currently is Page Rank 4, the time has come to spread the word. Below is Anthony’s letter to Florida senators and congressman. Anthony is trying to bring attention to this situation with Chase, and force someone’s hand so Anthony will not lose his home, and more importantly so Simon can have his bone marrow procedure.
You can help by spreading the word (e-mail this page to your friends), social networking (see all the icons in this post- you can tweet this, and submit to Facebook, StumbleUpon, Digg, Yahoo Buzz, and Reddit) and/or making a donation.
Subject: Two requests for my family’s home
Dear Senator Nelson, Senator Rubio, and Congressman Mack:
My name is Anthony Decarvalho. I live in Lehigh Acres, Florida. My
family and I are currently at Duke Medical Center in North Carolina,
where my 8-year-old son Simon will receive a life-saving bone marrow
I am writing this to inform you that the legislation passed by
Congress to help people save their homes has not worked for me. You
see, I fell behind in my mortgage payments due to medical-related
expenses over the past few years. I have requested a loan modification
from Chase bank, my mortgage holder, several times over the past two
years, and been denied each time. This is despite the fact that I am
employed, and have made forbearance payments in 2010 which demonstrate
my ability to pay.
My family is in a state of crisis, both medically with my son and
financially. I ran up huge credit card debts to keep our family going;
my wife has been unemployed since 2007, and prior to August of 2009 I
earned less than $45,000.
I am now earning close to $60,000, and am able to pay a modified loan.
I have asked for Chase bank”s help during this time where my son was
diagnosed with a rare genetic defect that affects his immune system,
and have repeatedly been treated like a number, not a human being.
In addition, I purchased this home using the $7,500 tax credit, which
I began paying back this year. If I lose this home, I will have to pay
the entire amount back, which I cannot afford.
Chase had recently informed me that they will begin foreclosure
procedures on the home. This could take up to a year, and my only
options are a short sale or consolidating my debt. I don’t wasn’t to
lose the home, and the credit cards are the lifeline that has gotten
us by these past few years, so consolidation is not really a viable
I have two requests:
1. Can you call the head of JP Morgan Chase to Capital Hill and ask
them if they will reconsider my loan modification request? If the
answer is no, can you ask why Chase refuses to at least lower my
interest rate, which is currently 6.5%? It is strange to me that,
during a time of historically low interest rates, Chase has been
unwilling to at least reduce the interest rate on my loan.
2. Will you consider a bill that would eliminate the requirement that
homeowners who received the $7,500 tax credit repay that amount, so
that we are treated the same as those who received the $8,000 home
Thank you for taking the time to read this letter and consider my requests.