Yet another one of my co-workers was diagnosed with high blood pressure…his diet is fine…his exercise is fine…his genetics are fine…yet IT is another story. Yeah, my co-workers are dying like flies on wax strips because of IT.
From other friends I’ve spoken with, it seems as if the IT department is the same wherever you work. Here are some IT trends and personality quirks I’ve heard from other people, and have experienced myself:
1) You, the user, are an idiot. It’s never the computer or servers fault; it’s the user’s fault. However, when the confident and haughty network administrator, engineer, or programmer is shown that it’s really a hardware or software issue, they deny it or rationalize it…and ultimately forget the lesson. It always your fault.
2) Things that users notice are figments of their imagination, such as slow network, server crash, poor computer performance, and error messages. You must provide screen shots and always duplicate the error (with no exception) to prove your case.
3) No production. IT guys are like writers, artists, and baseball pitchers: they work at their own pace, and have no patience for meetings, organization structure, rules, or a boss setting their priorities or work queue. For all their logic, they actually rely on their creative bursts of energy, and tend to put important projects on the backburner when they reach an impasse.
4) No help files, menus, notes, or manuals to assist users or other programmers.
5) Clients are stupid. Customers are stupid. Bosses are stupid Everybody’s stupid except those whom the IT person believes has a computer skill greater than their’s. Once they find that person, they will obey.
6) Spend hours to automate a one-time quick job instead of just doing it manually. They love to write scripts for something (they like to create and the challenge of solving a problem), convincing themselves that we will get another job just like it in the future, so the script has value. Welcome to the Skew.
7) Linux is God. Windows sucks. Without ever seeing the obvious fact that 90% of users prefer can’t and don’t want to code command lines.
8) Job security. They withhold how to use, design, or update their network configurations or programs, to purposely make themselves invaluable.
9) We CAN’T do it…or yes we CAN? Are IT people bi-polar? I guess it depends if THEY pitched an idea. If THEY pitched an idea, it will work. If YOU pitched an idea, “it’s not possible”.